CAFNR IT ⋅ Page 1

Get to Know Nate Bock

Bock is a system support analyst with CAFNR IT

What are your job duties/job responsibilities in the College of Agriculture, Food and Natural Resources? My fellow coworkers and I are what is known as Tier 2 support, although we are 2nd to none. We are where the rubber meets the road so to speak in the University’s DOIT model. We support a variety of technical needs for CAFNR. My…

How To: Request CAFNR IT Service

Resources from IT are centralized on a ticket system

Since centralizing information technology across campus, the Division of IT is using the Cherwell ticketing system to manage support requests. When a support request is received, ALL members of the CAFNR IT staff are notified of the request. It is likely your local IT person will assist with the ticket, but if someone is busy or out of the office,…